FAQs
This FAQ section provides users with quick answers to common questions regarding the use of the platform
FAQ’s Talent Order and Booking System
How can a user change their password?
June 10, 2024
- Users can change their password by accessing the profile icon, entering and confirming the new password in the update password section, and clicking the update button.
How can new users be added?
June 10, 2024
- New users can be added by providing email, role, password, and confirming the password. Users can filter and edit existing users and talents.
Profile
How are Lano tasks managed?
June 10, 2024
- Lano tasks are accessed through the Orders & Bookings menu. Tasks can be refreshed, edited, and followed through a clear structure provided in the pop-up window.
User
How are orders grouped together?
June 10, 2024
- Orders belonging to the same production are grouped together and color-coded. Users can separate existing groups or create/edit groups by setting checkmarks and clicking the respective buttons.
Lano Task
What is the process for grouping import orders?
June 10, 2024
- After importing orders, users are directed to group orders for productions that span multiple days. Users can set checkmarks to group or ungroup orders and use filter options to manage the list.
Grouping
How are new orders imported?
June 10, 2024
- New orders can be imported by selecting an Excel file with orders, ensuring each entry has a unique ID, and following the structure required for a successful import. Users can view imported orders, filter and sort them, and identify and correct any errors.
Grouping Import Orders
What is shown in the Talent Status Overview?
June 10, 2024
- The Talent Status Overview allows users to select and compare talents, filter by client and set, navigate through calendar weeks, and check talent availability for early and late shifts.
Import Orders
How can I edit talent details?
June 10, 2024
- Talent details can be edited by selecting the talent from the list, making the necessary changes, and saving or canceling the edits.
Talent Status Overview
How do I add a new talent?
June 10, 2024
- Users can add new talents by filling out information such as name, email, phone number, area/type, function, location, price per day, agency, Lano ID, notes, web, and verification details.
Talent bearbeiten
What details are shown in the talent list?
June 10, 2024
- The talent list shows all registered talents with details such as name, type, function, email, notes, day rate, phone number, and notes from product leads. Users can also filter talents, access the talent’s calendar, and edit talent details.
Talent hinzufügen
What information is required to create a new order?
June 10, 2024
- To create a new order, users need to provide client, position, studio, location, KPI, set, start and end times, date, and option/booking information.
Talent List
What can be done from the New Orders menu?
June 10, 2024
- Users can search and filter orders by date, client, position, set, and location, set preferences and filters, mark orders, switch views between calendar and list, group orders, and request talents.
Create Order
How can bookings be edited?
June 10, 2024
- Bookings can be edited by clicking the pencil icon in the list view. Users can request new talent, edit the entire booking, change booking status, and change the handler or user.
New Orders
What information is shown in the bookings calendar?
June 10, 2024
- The bookings calendar shows the start and end times, client, talent, handler, and status color code for each entry. Users can also filter bookings by client, set, location, user, and talent.
Edit Bookings
How do I create a dummy order?
June 10, 2024
- Users can create dummy orders to hold talent options without a project reference, input order information, select talent, check availability through a calendar, release dummy orders with the selected talent, and switch to calendar view.
Bookings
How are requested orders managed?
June 10, 2024
- Users can view and manage orders for which talents have been requested, confirm or delete requested talents, and switch between list or calendar views.
Dummy Orders
What options are available for proposed orders?
June 10, 2024
- Users can view orders for which a talent has confirmed the first option, perform various actions on each order (accept talent, delete order, swap talent), and use search and filter options to manage the list.
Requested Orders
What can be done with talents on hold?
June 10, 2024
- Users can view a list of talents with a first option, create dummy orders to hold options on talents without a specific production, and use search and filter functions to manage talents and orders.
Proposed Orders
What is displayed under Confirmed Orders?
June 10, 2024
- All orders confirmed by planning are displayed. Users can confirm or reject orders, use the search function, and switch between list or calendar views.
Talents on Hold
How can I request a talent?
June 10, 2024
- To request a talent, users need to provide detailed order information, set individual notifications by user group, view cost center information and special rates, select talent by name/type/function, and check the talent’s availability in a weekly view.
Confirmed Orders
What actions can be performed from the All New Orders page?
June 10, 2024
- Users can navigate to grouping orders, switch between list or calendar views, search and use various filter options, select preferences, save/update preferences, mark orders, and request talents.
Talent anfragen
What happens after logging in?
June 10, 2024
- After logging in, users are directed to a list view where they can perform various actions such as navigating to grouping orders, switching between list or calendar views, searching and using filter options, selecting preferences, saving/updating, marking orders, and requesting talents.
All New Orders